Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 806 Reviews
ted C.
charlotte, north carolina
"Mike worked late in the evening on a Friday to ensure that we would have our AC back on before he left. Very pleasant and attentive."
william N.
charlotte, north carolina
darryl P.
charlotte, north carolina
"Michael, our technician, was very professional and friendly. Catherine, the call center assistant, was understanding and thorough in her response to our needs."
axel S.
charlotte, north carolina
"Prompt & excellent service."
sanford H.
charlotte, north carolina
"Micheal is the Best of the Best in service and repair. I really dont like texting, just call me, then I tell you more detail about Michael. Sanford H."
cathy C.
charlotte, north carolina
"Our technician was so kind and thorough."
providence church C.
waxhaw, south carolina
"On time"
dennis J.
pierre, south dakota
"Problem resolved Quick response time Knowledgeable tech"
adam G.
charlotte, north carolina
"Mike was amazing, he explained everything clearly and completed the work quickly."
wess realty R.
indian trail, north carolina
rick S.
charlotte, north carolina
ms gordon G.
charlotte, north carolina
"On time and very professional. We always request mike."
henry B.
charlotte, north carolina
"Michael is very professional and always makes sure I understand the issue"
dave R.
huntersville, north carolina
"Mike was very professional and thorough"
mr godbold G.
rock hill, south carolina
bill Y.
cornelius, north carolina
"Mike was very helpful - calling me to work through some attempts to get unit running before he got hear, which didn't work and then finding the issue in less than 10 minutes great job"
erik H.
charlotte, north carolina
"The cost did not match the repair performed."
friedemann S.
cornelius, north carolina
thomas H.
concord, north carolina
"Ed provided great service to get our a/c unit up and running again."
amoura C.
charlotte, north carolina
"Michael was on time and very nice while working. He also answered all of my questions."
timi U.
pineville, north carolina
gloria M.
charlotte, north carolina
"Mike is the best"
eric S.
charlotte, north carolina
"Excellent effort. Great disposition. Explained items."
mr owens O.
charlotte, north carolina
"Fixed my AC problem and did not charge a trip charge ."
andrew B.
charlotte, north carolina
leonard C.
charlotte, north carolina
susan S.
charlotte, north carolina
darla B.
matthews, north carolina
alice P.
ft mill, south carolina
betty M.
waxhaw, north carolina
"Always super"
bob B.
fort mill, south carolina
"Because Mike is a true professional"
ashley G.
charlotte, north carolina
"I have an issue with the Lennox system and repeat repair but Ashley has been great to do whatever it takes to get my problem resolved!"
dennis A.
fort mill, south carolina
john L.
charlotte, north carolina
"Mike (I think correct name) went above & beyond to get the job done."
thomas H.
concord, north carolina
"Even with arriving late...due to a mix-up on our location..he spent quality time doing our a/c units annual inspection."
jay P.
mint hill, north carolina
james E.
cornelius, north carolina
"He did a thorough job with his service and checkup, and addressed any concerns we (my sister and I) raised with him."
arowinds G.
charlotte, north carolina
"Good communication, prompt service call, knowledgeable tech."
brad H.
matthews, north carolina
mrs alderman A.
charlotte, north carolina
"We have used Service Experts for 3 plus decades. We trust the technicians and their recommendations. On this visit, our upstairs AC went completely out. Being in the middle of a hot summer, our technician arrived at 7pm, much later than the 2p-4p time frame that we were given. We did get a call that he was running way behind, which we appreciated and understood. That is the only reason that I answered "strongly disagree" to the question if the technician arrived in the promised time frame."
dave R.
huntersville, north carolina
"Professional, personable, knowledgable, efficient"
mrs duffy D.
charlotte, north carolina
"Though Mike was delayed in coming and weather played a big part in completing the maintence check, he preserved and successfully did the job. It was very important to me as this was a late date due to a reassigned time to accommodate the emergencies of others."
bill F.
charlotte, north carolina
"Michael is outstanding!"
mrs cartner C.
fort mill, south carolina
"The work was done quickly and well."
cathy G.
pineville, north carolina
"Ross was available at all times to answer questions. He immediately took charge and remediated a small problem. Pleasure to work with!!!"
martine W.
charlotte, north carolina
"Ed was on call on a holiday and despite being later in the evening came to our resident and fixed the issue very quickly. Courteous and professional."
mr young Y.
charlotte, north carolina
"Mike is very nice, respectful and proficient"
chet B.
fort mill, south carolina
"Your people ALWAYS know what they are doing. Very helpful and kind to us "old people","
randy G.
harrisburg, north carolina
"I had a few questions and he answered them very professionally"
jane D.
charlotte, north carolina
"Pleasant, Efficiant"
frank B.
charlotte, north carolina
"The tech was very competent, and checked everything very thoroughly."
mr wilson W.
waxhaw, north carolina
steve R.
charlotte, north carolina
mr boyer B.
charlotte, north carolina
james C.
fort mill, south carolina
birgit S.
cornelius, north carolina
yoram F.
charlotte, north carolina
"The technician arrived late"
ann M.
charlotte, north carolina
ms braverman B.
charlotte, north carolina
"Very professional."
mr bruce B.
charlotte, north carolina
mya B.
charlotte, north carolina
"Mike is always courteous, professional and makes us aware of any issues always providing options and suggestions for service."
ronald S.
charlotte, north carolina
barry D.
waxhaw, north carolina
arvin T.
charlotte, north carolina
artemius R.
indian trail, north carolina
"Mike as always did a great job assisting the situation and fixing the issue in a timely manner. Very thankful."
mr dabels D.
charlotte, north carolina
"Michael is excellent. He is kind. He explains each step. He is honest. And he answers our questions thoughtfully."
julie W.
charlotte, north carolina
"Very thorough even though Mike and Ross were being pushed hard due to a tight schedule that day"
conway jr J.
fort mill, south carolina
"Mike is very good. He is very knowledgeable, trustworthy, and I always feel that he services our equipment the way he would do his own. Only negative was that I had to wait a few weeks for routine maintenance which was not a real issue since everything was working. But if were a new customer, I may not have waited."
bill S.
charlotte, north carolina
"Mike was efficient and explained well"
jerome S.
charlotte, north carolina
martha T.
charlotte, north carolina
"Technician was very knowledgeable and took the time to explain how equipment works."
barry G.
charlotte, north carolina
john S.
charlotte, north carolina
mr wagner W.
charlotte, north carolina
"Mike takes very good care with my unit."
mel R.
charlotte, north carolina
"He did a thorough job."
nancy S.
charlotte, north carolina
"Arrived on time; was professional and courteous; checked both AC and heating system and indicated all working properly; and answered my questions satisfactory."
clifford maxwell M.
charlotte, north carolina
"Tech answered questions and provided explanations related to equipment checkout. Tech displayed a strong questioning attitude, which resulted in him finding two nuts that had backed off of the outside unit fan motor. All of the readings for the unit were normal, but the fan had an unusual vibration and didn't appear to be quite level. Edgar kept checking until he discovered a problem that could have wrecked my outside unit if he had not corrected it."
doris B.
lake wylie, south carolina
frank C.
charlotte, north carolina
"Mike has been servicing us for the past several years. He is extremely professional and knowledgeable. Very thorough and explaines everything. He is truly a credit to your company."
lynn S.
charlotte, north carolina
"Technician was over an hour late for appointment. Scheduled between 4-6 but arrived approximately 7:15"
sharon E.
charlotte, north carolina
todd N.
charlotte, north carolina
"BUT FOR the technician, you would be losing my business. My appt. was between 4 and 6. At 4:30 someone called and said the technician would be late. The technician showed up at 7:38. I had plans at 7:00. At 8:30 he told me I needed refrigerant. I told him it was too late in the evening for me to add anything to the call, and that I would be calling the office on Monday to complain -- not about him, I knew it wasn't his fault. He proceeded to apologize and explain how difficult it was to hire technicians and how short handed the company was, but that he still wanted to give 100 percent to each client and apologized for the entire situation -- none of which was his fault. He had such a positive attitude. He not one time complained. I was so impressed with his character and demeanor that I told him I was changing my call on Monday from one of complaining to one of praising him. I would give him a 10 on this scale, but have to take into account the phone call and the nonchalant attitude of the person who called me. I only hope you realize what an asset Michael is to our company and I hope he is paid what he is worth. If not, shame on you. And by the way, he left my house at 9:30. What a long day for man!"
pat e.
charlotte, north carolina
"Mike is very knowledgeable, shares that info, gives very neat and quick service."
yoram F.
charlotte, north carolina
claudia R.
waxhaw, north carolina
"because you provide immediate response on my emergency"
mr miele M.
harrisburg, north carolina
"Technician Michael Long was very professional and knowledgeable. Explained exactly what he was going to perform on the AC units."
steve M.
charlotte, north carolina
"Service Experts was advised to call an alternate to reach my wife at home, b/c I was on an airplane wouldn't be able to answer or respond to the tech before or upon arrival. I arrived at my destination with 3 voice mails and a text message."
mrs alderman A.
charlotte, north carolina
"We've used Service Experts for close to two decades and have no reason not to trust their expertise and recommendations. Also, we are very familiar with Mike and value his skill and advice."
terese K.
charlotte, north carolina
melissa O.
charlotte, north carolina
"Mike took his time to figure out the problem and helped get our a/c working again. Great customer service."
cathy G.
pineville, north carolina
"Arrived on time, quickly assessed the problem, handled warranty claim, and scheduled coils to be replaced within 2 days."
walter H.
charlotte, north carolina
"Tech was very knowleable and helpful."
allen H.
charlotte, north carolina
"Michael is always thorough and does a fine job. However, my appointment was scheduled for between 12 - 2 and did not start until close to 3. This is no fault of Michael's. My feeling is that you are understaffed and need more technicians. I hope that will happen."
lynn S.
charlotte, north carolina
"I am a plus monthly pay club member and was told that included 24/7 emergency service. On Sunday evening, our upstairs AC unit began leaking through the ceiling. I called and was told a technician would respond to the call during the night when he finished his last call. No one came so I called back and was given the 8-10 AM slot the following morning. I was told the technician probably fell asleep and thats why he didnt respond to our emergency. I spoke to Don who said he would look into it and call me back. Still waiting to hear from him. Ed finally showed up at 10 the next morning saying he was completing paperwork in the office. Im not sure what the benefit of 24/7 emergency service is."
william W.
charlotte, north carolina
ms herbst H.
matthews, north carolina
"Mike is excellent."
keith F.
charlotte, north carolina
"Outstanding professionalism, on time, skilled,experienced, thorough, friendly."
lindbergh jr J.
charlotte, north carolina
"He was very courtesy"
don Y.
charlotte, north carolina
bill/jane J.
charlotte, north carolina
"Mike is a very caring and thoughtful person. He gave us valuable advise about our A/C unit and educated us about it's use. We love Mike!!"
teri K.
pineville, north carolina
"Always takes time to explain the issues and how to keep the systems working to full capacity"
james S.
cornelius, north carolina
"Not too many people come out at 11:00 PM to do repairs"
florence D.
concord, north carolina
"Ed was very knowledgeable about the task."
inga M.
charlotte, north carolina
"The technician was courteous, professional and very knowledgeable"
william S.
charlotte, north carolina
"Edgar was very nice, did a great job. We had requested to have "Mike" but as Edgar said "He was better looking". Did a very good job and we appreciate it very much."
jill B.
charlotte, north carolina
"Mike did a very thorough job of checking out my AC unit."
lori W.
charlotte, north carolina
"Mike is so professional and curteous always does a great job"
lisa P.
indian trail, north carolina
"Both the sales advisor and technicians were very polite and professional. Techs took only two hours for complete install."
james F.
mint hill, north carolina
"Prompt, expeditious and professional"
jeanne B.
mint hill, north carolina
christy C.
gastonia, north carolina
"on time, very nice and went above and beyond to make sure the job was done right"
fred C.
charlotte, north carolina
"Mike is through, knowledgeable and friendly"
in crew connectio C.
charlotte, north carolina
"Technician has been to site previously; He where blowers and HVAC units are located and gets to work quickly when he arrives on site."
thompson L.
charlotte, north carolina
"Technician is very knowledgeable and very professional in his work."
lawrence C.
charlotte, north carolina
anthony N.
harrisburg, north carolina
james M.
cornelius, north carolina
"Very good appearance of testing and cleaning. Good communication of issue. Not happy with issue and projected cost to repair."
sharon E.
charlotte, north carolina
andrew B.
charlotte, north carolina
bob B.
fort mill, south carolina
"Mike is the most courteous and knowledgeable service person I know"
mr mock M.
charlotte, north carolina
"Mike has been providing us with excellent service for a number of years. Always happy to see him."
leigh F.
matthews, north carolina
russ F.
charlotte, north carolina
"The technician does a good job maintaining my hvac equipment. He is also very courteous and easy to talk too."
sharon A.
charlotte, north carolina
"Ashley kept me informed about the arrival time of technician, as well as call me with reminders of service date. We are very familiar with Mike, who has serviced our heating and air equipment for many years. We like the fact that we know him and he knows us."
richard R.
charlotte, north carolina
"The technicians have always done excellent work, my HVAC has worked well since Service Experts installed it. They have done an excellent job of maintaining it. It's in great shape today, thanks to the thorough expert work of technicians like Michael."
kenneth M.
charlotte, north carolina
"mike long provided great service at a late hour and fixed the problem. thank you."
adrianne B.
cornelius, north carolina
"Explained options clearly and was open to our taking time to make a decision. Customer Focused."
sharon C.
charlotte, north carolina
"I felt Mike Long was very thorough with the service. He answered any questions that I asked very professionally."
pamela B.
charlotte, north carolina
"Friendly, courteous, efficient service"
mike R.
davidson, north carolina
jim E.
charlotte, north carolina
"Edgar was thorough and trustworthy."
mary bell B.
waxhaw, north carolina
"Tech was on time for the appointment, did a thorough job with both of my units, explained what was being done and was thorough with the service. Would recommend Service Experts to my friends."
adrianne B.
cornelius, north carolina
"On time, Courteous customer focused and he took the time to explain the status of our system, and answered my questions patiently and noticed my thermostat was not working and needed a battery. Talked about the ADvantage program and referred Will Pitts to get more details."
mike F.
york, south carolina
"Mike always is helpful extremely knowledgeable and we trust him."
keith T.
charlotte, north carolina
"My wi"
kenneth W.
harrisburg, north carolina
"courteous, professional; explained with detail his work"
theresa S.
charlotte, north carolina
"Mike is very professional, very thorough, and very pleasant."
frazier ii I.
charlotte, north carolina
mr g bennett B.
matthews, north carolina
"Michael is always knowledgeable, professional, and efficient."
vinod B.
matthews, north carolina
janis Y.
charlotte, north carolina
"Ed is so knowledgeable and worked efficiently."
fran W.
charlotte, north carolina
efactor T.
pineville, north carolina
edith L.
charlotte, north carolina
"Dashawn was very thorough, he was the best technician that has ever been here! I think I've been a client for 20 years."
joan S.
charlotte, north carolina
"Kendall and Sean did a great job and Zkendall came out the evening of installation and made sure our new heater worked in the rain. Will spoke with my husband and worked with us to move our compressor. Our salesman did not allow for the taller unit and it was above our patio wall in view of our kitchen. Will discounted the move to a lower level so that it was not visible."
carol J.
matthews, north carolina
"Came on time, knew what he was doing, very professional."
andrea G.
charlotte, north carolina
"It's always pleasant to deal with your employees. Knowledgeable, friendly and polite."
efactor T.
pineville, north carolina
bob B.
fort mill, south carolina
"Mike is a true professional and incredibly considerate"
mr marraccini M.
charlotte, north carolina
"Always polite and explains what theyre doing.."
ms braverman B.
charlotte, north carolina
"Very thorough and courteous!"
mr olert O.
charlotte, north carolina
"Mike long always des a thorough job for us. He keeps us well informed as to how our systems are working and potential work that might need to be done in the future."
william wilson W.
charlotte, north carolina
barry G.
charlotte, north carolina
karen P.
harisburg, north carolina
dr duncan M.
charlotte, north carolina
"Courteous, efficient, personable. Able to explain situations clearly"
ryan T.
charlotte, north carolina
"Will took care of everything from start to finish, and always kept us in the loop on developments and next steps. Couldn't have asked for a better experience."
brian N.
huntersville, north carolina
"the installers were courteous and professional and appeared to work hard. i even let them slide on tracking some mud in the house. the poor rating is due to the gas leak from the furnace in the crawl space. i noticed the smell the morning after the install and called for service and the gas company. service did not show up until around 5p, so i spent my entire saturday dealing with the issue. this is not the first time i've had issues with service as when my 2nd floor unit was installed a couple years ago service came out several times before realizing the condensate was clogged outside the house. i emailed Marlon with my concerns from the latest install and never heard back. i'm owed a credit for my remaining maintenance plan and there was some rebate from the gas company outstanding."
barry G.
charlotte, north carolina
"Explained the reason why the heating unit stopped working and resolved the problem ."
david H.
charlotte, north carolina
"I order a quarterly preventative maintenance and the tech tried to offer me a $275 cleaning + a $695 environmental something or other. Come on people!!"
rita A.
charlotte, north carolina
"Though He was running late he communicated and gave assurance"
joseph M.
charlotte, north carolina
"Service... and service"
thompson L.
charlotte, north carolina
"Technician was prompt and carefully explained the problem and how he resolved it."
bob D.
charlotte, north carolina
dave K.
matthews, north carolina
"FIXED PROBLEM QUICKLY"
joseph M.
charlotte, north carolina
"Service."
jane D.
charlotte, north carolina
"Very pleasant and thorow technitian"
rochelle F.
charlotte, north carolina
"Marlon was very knowledgeable and courteous. He suggested many money saving tips and explained what I needed to do when I am ready to schedule my Spring AC unit tune up. Awesome customer service ??????"
barry H.
charlotte, north carolina
"Did the job correctly and quickly"
steve K.
waxhaw, north carolina
bina S.
waxhaw, north carolina
mr stiegel S.
charlotte, north carolina
bina S.
waxhaw, north carolina
bill F.
charlotte, north carolina
"Michael is a great technician"
leslie H.
charlotte, north carolina
"Friendly, accomodating, knowledgeable"
vinod B.
matthews, north carolina
"The Technician Mike was extremely nice and patient in explaining the problem and taking care of it in most satisfactorily and explain the likelihood of the problem resurfacing, this was because of the pressure switch sticking sticking once in a while."
steve K.
waxhaw, north carolina
"Professional. Seemed honest and explained why he made certain recommendations. No pressure!!"
bill F.
charlotte, north carolina
"Michael is a great technician!"
mrs cartner C.
fort mill, south carolina
brian N.
huntersville, north carolina
birgit S.
cornelius, north carolina
mr stiegel S.
charlotte, north carolina
"Communication was timely and helpful"
keith/lori S.
charlotte, north carolina
"Michael is always professional and very knowledgeable. I trust him when he makes recommendations. We have built a relationship these past few years that you rarely see in technicians. That is to his credit and work ethic."
mel R.
charlotte, north carolina
"Mike was professional, respectful and thorough."
martha T.
charlotte, north carolina
"Technician was very knowledgeable and went over and beyond what would be expected in helping to resolve my issues."
terese K.
charlotte, north carolina
"Michael, Very helpful explained the possible issue with the furnace and fixed an issue that was not done correctly during installation for the first floor unit."
mel R.
charlotte, north carolina
"Mike called when he was on his way, arrived on time, was pleasant and respectful of my home, explained what he had done and thanked me for my business. Hes an asset to your company."
aaron C.
kannapolis, north carolina
"Went above and beyond"
mr bruce B.
charlotte, north carolina
"On time, courteous and professional"
leigh F.
matthews, north carolina
"He seemed to be thoughful showed me the damage with a phone picture"
ann M.
charlotte, north carolina
"Good friendly service. Explained the issue."
phillip D.
mint hill, north carolina
"Very professional communication skills"
mr bruce B.
charlotte, north carolina
"Courteous, professional, on time."
eric S.
fort mill, south carolina
"2nd man (main guy/stayed longer) was very good."
jane D.
charlotte, north carolina
"Heat is back on."
martha T.
charlotte, north carolina
"Technician provided timely service and gave me a great deal of useful information about my system."
linda M.
charlotte, north carolina
leaton W.
indian trail, north carolina
"On time . Competent does it correctly the first time. Real asset to company"
susanne W.
charlotte, north carolina
"Arrived within appointment window. Courteous. Got right to work."
cameron F.
charlotte, north carolina
henry B.
charlotte, north carolina
"Michael is always kind, polite, and knowledgeable to address any and all issues. He is a credit to your organization."
tiffany R.
waxhaw, north carolina
"Mike is punctual, professional, and some9ne weve trusted for almost 10 yrs. He never tries to force sales on us and is honest when it comes to fixing whats absolutely necessary."
barry G.
charlotte, north carolina
mr dabels D.
charlotte, north carolina
"We were very satisfied with the technician. He is thorough, very neat and answers questions. He has a delightful friendly but professional demeanor. However, he was not told to bring the right filters so we had to schedule another visit which caused me to have to stay home all day...not good at this time of year. We needed a repair again. This is an ongoing process every time a technician comes. The HVAC systems are not even 10 years old."
gloria M.
york, south carolina
"Very satisfied."
in-flight crew connections C.
charlotte, north carolina
"TECHNICIAN DID NOT HAVE FILTER FOR ONE OF THE UNBITS (#4). WE HAVE A LONG HISTORY IWTH SERVICE EXPERTS AND THERE IS N O REASON FOR THE TECHNICIAN N OT TO HAVE ALL THE PARTS AND EQUIPMENT REQUIRED WHEN THEY SCHEDULE A SERVICE CALL. I NEED THE FOURTH UNIT SERVICED AND A PREVENTATIVE MAINTENANCE REPORT ON THE SERVICE."
bill/jan J.
charlotte, north carolina
"Mike is very efficient, personable and explains all he does or doesn't do and the reasons why. No question is too trivial for him and he always makes sure we understand his response. He is the best."
barry G.
charlotte, north carolina
mr caramore C.
waxhaw, north carolina
"Mike is reliable, pleasant and knowledable"
henry B.
charlotte, north carolina
"Michael is always kind, polite, and efficient. He is one of the reasons I keep my service agreement with Service Experts."
adrianne B.
cornelius, north carolina
"Courteous and customer focused"
efactor T.
pineville, north carolina
"always good service"
ophelia J.
stallings, north carolina
william W.
charlotte, north carolina
allen H.
kannapolis, north carolina
"Tech took ample time to get system sync and operating correctly. Installation was professional and caused no other damages."
christine M.
indian land, south carolina
"He is always very through"
steve F.
fort mill, south carolina
"Very dependable and thorough."
theresa S.
charlotte, north carolina
"Lance arrived on time, was very professional and informative."
rizza la guerra G.
charlotte, north carolina
"Michael always provides excellent customer service."
floyd P.
charlotte, north carolina
mr stiegel S.
charlotte, north carolina
"Prompt, efficient, professional service with a cordial, helpful technician who knows our house!"
brian W.
cornelius, north carolina
"Mike fixed my heating."
dave O.
charlotte, north carolina
"Effectively evaluated problem, solved it and answered any questions."
doris B.
lake wylie, south carolina
vann S.
charlotte, north carolina
"Service man was professional and pleasant."
russ F.
charlotte, north carolina
dale R.
charlotte, north carolina
"Technician called ahead, arrived on time, was very efficient, helpful and professional. No complaints!"
joseph R.
charlotte, north carolina
leonard C.
charlotte, north carolina
julie W.
charlotte, north carolina
"Professional and personal"
conway A.
fort mill, south carolina
"Mike always has been on time and has done a great job"
jeanne B.
mint hill, north carolina
s. M.
naples, florida
"Ed was very informative and helpful."
steve J.
mooresville, north carolina
eddie B.
matthews, north carolina
"I got an appointment right away. I was notified when the Tech was on his way. He was polite and professional. I like being able to use my credit card immediately and receive a printout/receipt with a summary of the service and findings."
donna G.
charlotte, north carolina
"Appt for 8-10 am. Called at 9:45 and told 10:15am. Techs did not show until approx 10:35 am. I was not called or received voice mail updating the delinquency. I had plans and left after the inspection but before the techs drove away."
tom T.
charlotte, north carolina
kelly T.
charlotte, north carolina
"Michael always does an excellent job. He's been servicing my system for years. I have every confidence in him and trust him completely."
jim E.
charlotte, north carolina
lloyd B.
charlotte, north carolina
"Friendly, on-time, very professional"
mary ann B.
waxhaw, north carolina
"Great company, great service."
elizabeth F.
charlotte, north carolina
bill F.
charlotte, north carolina
"Michael is a great technician"
jerry L.
charlotte, north carolina
"Service by Mike is always on time and reliable"
carol J.
matthews, north carolina
"Very pleasant and competent"
ron D.
charlotte, north carolina
"Your technician, Ed Smith, took the time to answer all of my questions as he performed the necessary repairs."
dean P.
charlotte, north carolina
"Need to clone Mike Long"
bill F.
charlotte, north carolina
"Mike is an excellent technician"
dave R.
huntersville, north carolina
"Mike was great. Very informative, knowledgeable, and professional. A good guy too."
robert M.
charlotte, north carolina
dave K.
matthews, north carolina
"WHEN THE AC WAS NOT WORKING VERY WELL AND THE EVAPORATOR WAS LEAKING BUT NOT IN STOCK JD SAID TO PUT SOME REFRIGERANT IN UNTILL PART WAS AVAILABLE. MIKE DID A GREAT JOB AS ALWAYS."
warren H.
charlotte, north carolina
nadine M.
cohoes, new york
"Was told Lennox only had Mini-Split while all the time they make ductless air conditioning only!"
julie W.
charlotte, north carolina
"Technician handled everything professionally and explained all he did."
alma B.
charlotte, north carolina
"He is always helpful knowledgeable and reliable"
jamie R.
concord, north carolina
"Timely fixed the problem"
vann S.
charlotte, north carolina
"Nice and professional"
amorette M.
charlotte, north carolina
"Very professional and you get the feeling that Michael Long is a GOOD MAN as well as a competent technician."
john S.
charlotte, north carolina
"Mike was extremely professional and even know it was late, stayed to finish servicing our units and making it comfortable for us."
heather D.
charlotte, north carolina
"This was the second visit for the exact same issue which was not diagnosed the first time around leaving me without AC for another period of time."
james R.
charlotte, north carolina
allison K.
charlotte, north carolina
sharon A.
charlotte, north carolina
"Professional technician. Trust the service provided."
jamie R.
concord, north carolina
"I was told my units looked good and were working fine and now I just had to place a call because my upstairs unit is failing. Sabotage?"
june A.
huntersville, north carolina
"Great service and trouble shooting. On time and always looking to help me save money"
mike W.
waxhaw, north carolina
edith M.
charlotte, north carolina
brett C.
huntersville, north carolina
"Because there is no way to get a 10"
cameron F.
charlotte, north carolina
"Technician Mike - he has serviced us for a number of years, knows what to do, knows the house and very knowledgeable."
sharon A.
charlotte, north carolina
"I was kept informed when the technician would arrive and the service provided was quick and efficient."
randy G.
harrisburg, north carolina
"Very polite and informative also answered a couple of questions I had."
cristian h.
charlotte, north carolina
"I don't understand why a capacitor dual run 60+7.5 is 228 dollars when I look it up and the best out there is no more then 50 bucks!!"
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lake wylie, south carolina
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waxhaw, north carolina
"Service Experts is a great company. I appreciate that I can request the same technician every time and always get quality service. Mike Long is a great technician."
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fort mill, south carolina
"Michael was professional and did a great job We had an emergency situation and he really helped us out. He is a tremendous representative of your company"
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charlotte, north carolina
"Service was provided promptly and accurately."
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charlotte, north carolina
"The technician is excellent."
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charlotte, north carolina
"The technician was very knowledgable and explained the problems and delays in fixing the AC unit."
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waxhaw, north carolina
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charlotte, north carolina
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matthews, north carolina
"Mike was very thorough and explained all of his work to me. he came out on a Sunday -- goodness !!"
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charlotte, north carolina
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charlotte, north carolina
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charlotte, north carolina
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charlotte, north carolina
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charlotte, north carolina
"The technician"
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charlotte, north carolina
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charlotte, north carolina
"Technician was on time, personable and performed the service professionally."
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charlotte, north carolina
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charlotte, north carolina
"Service man. Was very thorough"
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fort mill, south carolina
"Technician knows my system well, has notes for special issues to check and is always thorough and discusses system issues with me."
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waxhaw, north carolina
"Service Experts is an great company and has great service personnel. I give Mike Long an A+!"
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fort mill, south carolina
"Mike does first class work"
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charlotte, north carolina
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fort mill, south carolina
"Mike was on time and he answered all my questions very patiently and clearly."
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charlotte, north carolina
"One time. Very professional. Knew what he was doing. Did excellent work. Explained the process and results to me in an understandable manner."
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matthews, north carolina
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charlotte, north carolina
"Excellent customer service."
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charlotte, north carolina
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mint hill, north carolina
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rock hill, south carolina
"Done promptly and was communicated with"
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charlotte, north carolina
"Technician called ahead and arrived when he said he would. He completed his work in a timely manner and gave us feedback on our system."
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charlotte, north carolina
"Michael was the best technician I have every had - kind, mannerly, professional and thorough"
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charlotte, north carolina
"Tech on time, polite and appeared knowledgeable."
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davidson, north carolina
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charlotte, north carolina
"Technician provided efficient and informative service."
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charlotte, north carolina
"Daniel is very thorough. I would like to request that he always be my service technician. He performed the last maintenance on my previous contract and fount that the installation of my new system (by another company) was incomplete and had not been inspected. He just happened to be the technician for my first maintenance on the new contract, and suggested that I make this visit a filter change only, and have the once a season maintenance in July, since its only been a short time ago. Daniel is a great representative for your company because he obviously has your customers interests in mind, which makes customers more likely to pass along good recommendations by word of mouth to their friends and neighbors."
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fort mill, south carolina
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charlotte, north carolina
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harrisburg, north carolina
"Technician LANCE CORSON was called to confirm before his arrival and then show up on time and finished his work within the window schedule (10:00am-12:0pm) on Thursday 04/05/2018. The very next day LANCE came back to replace the new board at the furnace on time and finished within window scheduled on Friday 04/06?2018). I'm definitely prefer to have Technician LANCE CORSON to perform service at my house for A/C and Heating with Service Experts each year."
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charlotte, north carolina
"Techs seem to do a very thorough job with the bi-annual tuneups."
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charlotte, north carolina
"He the service was very polite but it seem he finished to quick the in side and out side service."
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charlotte, north carolina
"Mike is the best one working he is the only one to service my unit.."
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charlotte, north carolina
"On time and knowledgeable."
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charlotte, north carolina
"When I went to pay and provided an coupon, the staff refused to take it saying it has to be presented before service. She had a rude tone. If that is the case then your staff needs to ask when signing in the client if they have any available coupons. I BOUGHT MY CAR FROM YOUR LOCATION."
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waxhaw, north carolina
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cornelius, north carolina
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mooresville, north carolina
"Service Person was very courteous and appeared to be very thorough as well. Would like for him to come next time if possible."
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charlotte, north carolina
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davidson, north carolina
"Service was on time and accurate."
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charlotte, north carolina
"You guys are ALWAYS great! Professional, courteous, timely, informative, honest!"
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charlotte, north carolina
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charlotte, north carolina
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charlotte, north carolina
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monroe, north carolina
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kannapolis, north carolina
"A special rate on heat pump servicing. Also willing to install a thermostat at reasonable price."
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mint hill, north carolina
"He was informative, efficient and speedy."
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charlotte, north carolina
"Great technician! Very thorough! Identified issues with my new system that I was able to have resolved by the company that installed the new system."
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monroe, north carolina
"Seem to know their job .Respect my home. No cursing around me. They are nice to me If i have questions they explain until i understand."
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charlotte, north carolina
"Michael is an outstanding technician"
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charlotte, north carolina
"Daniel was very efficient and thorough, in addition to being very polite. He discovered that the new system installed by another company in August had not been completed, nor had it been inspected. Because of his thoroughness, I was able to contact the installing company and have them complete the wiring and venting finishing touches and get a final inspection of my unit."
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waxhaw, north carolina
"HE WAS VERY GOOD HADHIM BEFORE"
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waxhaw, north carolina
"Tech arrived on time, did his job, reported his findings, good job."
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charlotte, north carolina
"friendly, time efficient, answers my questions clearly,"
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harrisburg, north carolina
"Edgar was on time, got right to work. He was knowledgeable and explained his findings well."
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matthews, north carolina
"Came same day I called"
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charlotte, north carolina
"Still waiting for the technician to call me with the price for a new thermostat."
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davidson, north carolina
"Ed is always very professional, punctual, explains any issues and wants to make sure we're satisfied before he leaves"
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charlotte, north carolina
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charlotte, north carolina
"Because Mike know my unit in and out."
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fort mill, south carolina
"Technician was professional, courteous, knowledgeable, and all around awesome"
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charlotte, north carolina
"The technician was EXCELLENT. The scheduling process was a nightmare!"
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matthews, north carolina
"Mike is very experienced and knowledgeable."
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charlotte, north carolina
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charlotte, north carolina
"The service technician was very good."
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charlotte, north carolina
"Mike Long has been our technician for about 7 years. He always does a thorough job. He always presents options when there is a need for service."
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davidson, north carolina
"New technician did not seem to know the system I have."
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concord, north carolina
"The technician was very helpful & honest. He took the time to show me & explain things."
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charlotte, north carolina
"On time, knowledgeable and pleasant."
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charlotte, north carolina
"Mike is always thorough, knowledgeable, courteous, and nothing gets pass him. He can find the slightest little possible problem arising before it happens and nip it in the bud"
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harrisburg, north carolina
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matthews, north carolina
"Ed is very knowledgeable"
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charlotte, north carolina
"I was very satisfied with the technician's work; however, the follow-up communication has been horrible. We were told we needed a new part and that it was likely under warranty but we never received a follow-up call to confirm. I called the office 2 days later to inquire about the status and I was told someone would follow-up and I still haven't heard anything back."
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charlotte, north carolina
"Have been using Service Experts and its predecessors for over thirty years. The only problem I had this time was I set up the appointment online and somehow it did not get logged properly. I called in shortly before the appointment time and the customer service rep was able to straighten things out and got a service tech to me within the original appointment window."
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charlotte, north carolina
"The consultant was very knowledgeable and answered all my questions. He provided courteous timely service."
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charlotte, north carolina
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charlotte, north carolina
"Prompt, polite, and thorough."
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charlotte, north carolina
"The tech was good and efficient"
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charlotte, north carolina
"I have been with Service Experts since i purchased my home 20 years ago. The technicians are always courteous and competent, but do not seem to have any data to help them prepare for my service call. You have my service records for every visit and you know what kind of system I have because you installed both of them, yet whenever it is time to change the filters, you never have the filters in the truck and it requires a second appointment to bring them back. That is very disappointing and an indication that while you have my service records, you really don't pay much attention to them when scheduling my service. At this point i am not sure that i will remain a customer at the next renewal."
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huntersville, north carolina
"Everything is working very smooth and the service I received was outstanding. Brett, the technician ,did a fabulous job along with his helper. He was very polite and energetic, finishing the job sooner than expected."
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charlotte, north carolina
"Prompt and professional service!"
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charlotte, north carolina
"Edgar was very knowledgeable and took time to explain the service agreement to me as well as issues discovered during maintenance"
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charlotte, north carolina
"Justin was friendly, timely and helpful."
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charlotte, north carolina
"Tech was very efficient"
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weddington, north carolina
"Mike does a great job and knows what he is talking about."
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charlotte, north carolina
"Mike is the only person I want to service my unit he is the only one who know my unit."
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matthews, north carolina
"Knowledgeable, Friendly, on time"
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fort mill, south carolina
"expert service - great customer approach"
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charlotte, north carolina
"Very good service, but "10" means "perfect". Hard to do."
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charlotte, north carolina
"Very efficient, explained the problem and corrected it."
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charlotte, north carolina
"Technician arrived 55 min late. I was informed that technician would be arriving a few minutes after the 12-2 appt time but I feel 55 min late is excessive. Especially since I had told the person who notified me if the "slight delay" that I had to leave the house at 3:30."
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charlotte, north carolina
"on time and fast"
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tega cay, south carolina
"Mike is very personable and goes out of his way to answer all my questions."
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charlotte, north carolina
"Edgar made us feel like we were his most important job that day, even though it was evening and he still had two more appointments to go to. He took the time to answer all our questions and did an great job with the repair."
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charlotte, north carolina
"He was very professional and helped to understand the service he preformed."
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pineville, north carolina
"Mike was right on schedule, very professional and very accommodating. My wife thought that the unit stopped working after he fixed it and he even came back in the evening and answered all my questions and ensured me that the system was working as expected. All of our floors are back to a normal room temperature and I could not be happier with how easy this whole experience has been. Great deal, will definitely call back next time :)."
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charlotte, north carolina
"Exceptionally well designed system"
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charlotte, north carolina
"Professional manner; did not rush through job. I felt they were making sure to cover everything."
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charlotte, north carolina
"Mike was very nice and friendly. He quickly assessed the problem and had a ready solution. He arrived in a timely manner and was very thorough in his work."
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waxhaw, north carolina
"Michael Long is a good technician and the very thorough. I know he does a good job. He is an asset to your company."
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concord, north carolina
"Once Daniel got here the service and value was great. However, it took me placing 3-4 calls to the office to nail down an appointment. During the second call I placed after my visit window expired I was told there was no record of my first call. So, that was time from work I didn't need to take. Very frustrating."
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charlotte, north carolina
"Technician came in told me the system has a "small" leak. He said I needed to call and make another appointment so that the problem could be fixed! He put in freon knowing it's leaking! Paid almost 300.00. NOT A HAPPY CUSTOMER. We have been clients for over 18 years. May be the last time we calm you for any of our heating/cooling needs"
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matthews, north carolina
"On time. Professional. Fixed the non-working unit with the tune-up. (didn't say we needed to replace)"
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indian trail, north carolina
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matthews, north carolina
"The technician came on a Thursday. He then called the sales person because the unit was too far gone to repair. The sales consultant showed up soon after on the same day. He quoted a new system and the old system was removed and the new one was replaced the very next day ! I had only one evening without AC in the middle of summer."
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charlotte, north carolina
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charlotte, north carolina
"The technician was on time. He called to let me know he was on the way. He was friendly and efficient."
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charlotte, north carolina
"Michael is the best, knows our sytem!"
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waxhaw, north carolina
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charlotte, north carolina
"Michael is very professional and does a good job"