Average Rating
671 Total Reviews
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"Prompt, polite, and thorough."
"The tech was good and efficient"
"I have been with Service Experts since i purchased my home 20 years ago. The technicians are always courteous and competent, but do not seem to have any data to help the..."
"Everything is working very smooth and the service I received was outstanding. Brett, the technician ,did a fabulous job along with his helper. He was very polite and ener..."
"Prompt and professional service!"
"Edgar was very knowledgeable and took time to explain the service agreement to me as well as issues discovered during maintenance"
"Justin was friendly, timely and helpful. "
"Tech was very efficient "
"Mike does a great job and knows what he is talking about."
"Mike is the only person I want to service my unit he is the only one who know my unit."
"Knowledgeable, Friendly, on time"
"expert service - great customer approach"
"Very good service, but "10" means "perfect". Hard to do."
"Very efficient, explained the problem and corrected it."
"Technician arrived 55 min late. I was informed that technician would be arriving a few minutes after the 12-2 appt time but I feel 55 min late is excessive. Especially si..."
"on time and fast"
"Mike is very personable and goes out of his way to answer all my questions."
"Edgar made us feel like we were his most important job that day, even though it was evening and he still had two more appointments to go to. He took the time to answer al..."
"He was very professional and helped to understand the service he preformed."
"Mike was right on schedule, very professional and very accommodating. My wife thought that the unit stopped working after he fixed it and he even came back in the evening..."
"Exceptionally well designed system"
"Professional manner; did not rush through job. I felt they were making sure to cover everything."
"Mike was very nice and friendly. He quickly assessed the problem and had a ready solution. He arrived in a timely manner and was very thorough in his work."
"Michael Long is a good technician and the very thorough. I know he does a good job. He is an asset to your company."
"Once Daniel got here the service and value was great. However, it took me placing 3-4 calls to the office to nail down an appointment. During the second call I placed a..."
"Technician came in told me the system has a "small" leak. He said I needed to call and make another appointment so that the problem could be fixed! He put in freon knowi..."
"On time. Professional. Fixed the non-working unit with the tune-up. (didn't say we needed to replace)"
"The technician came on a Thursday. He then called the sales person because the unit was too far gone to repair. The sales consultant showed up soon after on the same d..."
"The technician was on time. He called to let me know he was on the way. He was friendly and efficient."
"Michael is the best, knows our sytem!"
"Michael is very professional and does a good job "
" The only small problem that I have noticed is that the new unit is a bit louder than the old when fan is running."
"Easy to schedule maintenance Kept informed of when technician will arrive Knowledgeable technician"
"I have complete confidence in the company and in Mike Long. Mike does a great job and is an asset to your company."
"Very professional in the way he answered questions for me"
"Very professional"
"The gentleman was very courteous and found the problem quickly and explained what happened."
"Mike was prompt, polite, pleasant and knowledgeable"
"Because I can rate him 10 he is the one who always service my unit. "
"Found potential problem and fixed it"
"true professionals and experts"
"Mike was very knowledgeable about our issue & did not try to upsell us."
"Mike is very conscientious and cares about the customers."
"Completed work in thorough manner, answered questions"
"great tech, new what he was doing and took the time to explain what was going on with the unit. Great job."
"It is all about trust with HVAC. I fully trust our technician Mike."
"Mike Long is always very thorough and a great communicator."
"On time service"
"He does a complete check of system and talks to me after service. How do I know if he does a complete job? I was in this business for almost 50 years."
"It w as his first visit to our property and he took his time to do everything carefully and completely."
"Service tech was ok...but brought the wrong filters. He said he would phone it in and they would have got come back out..told me at the end of his time here...that someo..."
"Daniel explained everything very thoroughly."
"Marc was friendly and wonderful"
"Service tech was very polite and helpful. "
"Technician's service & knowledge "
"Having used Service Experts for many years, I trust the service."
"Service was prompt and satisfacory, what was expected."
"very courtesy attened"
"Service person was prompt and completed the preventive service quickly and efficiently."
"Edgar solved a difficult problem."
"Marc was very helpful explaining how my unit worked and did an outstanding job fixing the unit."
"Ed was very knowledgeable and professional. He explained everything to you with patience and recommendations."
"Rep MARC was very friendly, informative and professional. You have a great employee there! :-)"
"Tech. answered all of my questions and was knowledgeable about my systems."
"Mike Long does such a thorough service call. He also explains upcoming maintenance that might be needed next time."
"Mike Long is our favorite service representative. He is very thorough, very knowledgeable and answers all our questions. We always feel he has our best interests at hea..."
"Service Technician Mike Long is a very dedicated professional and has always provided excellent service to keep my units in top running condition."
"Because the tech is very knowledgeable and experienced. I love Manuel!!"
"Mike Long is excellent and we are always happy with his work "
"Did not return phone regard to a bad pressure switch after left a message. and I am still waiting for return phone called. "
"Service Tech was very knowledgeable and thorough"
"Service engineer was knowledgeable about my systems."
"Edgar took the time to explain what was wrong and all of my questions. He offered and explained maintenance agreement and best time of year when services should be done...."
"Efficient,polite,knew what he was doing."
"On time, courteous, professional "
"Courteous, respectful,prompt, knowledgeable technician. "
"very effecient"
"Garvin is the perfect technician. On time, communicates well, diagnoses problems quickly and accurately. Listens to the customer. Could not provide better service. "
"Got little bit long wait but as the techinician was here it was real quick "
"Love your techs, hate your business model"
"On time and complete service."
"The technician was very competent and hard working, but he was given the incorrect item for one of three furnaces."
"Daniel was prompt and professional. And said our furnaces were fine."
"Have dealt with the same service man in the past....very pleasant to deal with."
"I liked the fact that the technician did not pressure sell me but could have been more prepared to renew my contract "
"Satisfied with service and technician - very friendly and helpful"
"Edgar was very knowledgeable and professional. Highly recommended! "
"He did his job nothing outstanding"
"The technician was acting very strange with details of the issue, and the thermostat was off when he left so I had to go outside to his work truck and ask should it be of..."
"Technician was on time, executed his work professionally, was friendly and efficient. "
"On time, polite"
"Great technician"
"Mike Long is the only one who work on my unit and know what he is doing."
"Michael was excellent in finding the problems with system."
"Technician was on time, professional, and courteous."
"Mike Long knows my system and does an excellent job maintaining it."
"Very nice. Took time to explain everything to me."
"Knowledgeable, pleasant"
"Your technician, Michael, who provided the service today is always very courteous, conscientious, neat and effective when providing services at our home. He is a great r..."
"Check all areas, efficient, explained any issues"
"After my unit suffered a power surge, I did have to wait 5 days for the parts, but repairs were made and the annual check completed so I should be good for this winter se..."
"Quickly solved problem, communicated issue in clear and consice maner"
"Ob time, efficient and friendly."
"Very professional-Seemed knowledgable. "
"Edgar was very thorough and explained everything to me."
"On-time, friendly, knowledgeable ... did back-to-back apptmts at the 2 locations needing the service. Made our life easier."
"This company has always been there for us, any time that we requested service. This is the only company that we use, for our air & heat needs. We hope that the quality se..."
"Mike is the most competant and reliable service person we've had of any industry. He is punctual, knows his stuff and tells us exactly what's wrong and what needs to be d..."
"the tech demanded his money as if we were not gonna pay him came to my home with an attitude very rude .wanted 800$ to fix a ground wire going on line to give negitive r..."
"SE called me to schedule maintenance in August and said I was OVERDUE. Thinking this was an AC check as it is 90+ outside I scheduled the appt. I waited all day for the ..."
"Technician on time, removed shoes with no prompting, polite and professional, explained the problems in layman terms."
"Daniel is a very experienced installer. He works at a steady pace and knows what he is doing. Was very pleased with the job he and Service Experts have done. Service Expe..."
"Matt was prompt, courteous and efficient. "
"Courteous and professional service, done quickly and at the scheduled time."
"Matthew took his time and thoroughly check our HVAC system. He explained what I wanted to know about our system and how I can properly maintain the system and what to lo..."
"Technician was on time, friendly, professional,respected my property and completed the service in a timely fashion."
"Mike Long was fantastic. Very knowledgeable, courteous, and experienced."
"Prompt, nice service people"
"Wanted the ac checked cause there was too much water in tray. He said the plumber drain was stopped up, he tried to drain the water into a pail he requested and he spit u..."
"Multiple calls, multiple problems with the AC unit. Very helpful and prompt. Was able to speak directly to manager on multiple occasions. "
"I was told technician would arrive between 12 & 2. He arrived at 3. I called 3 times."
"Matt analyzed the problem very quickly and provided the solution by adding the appropriate amount of refrigerant gas to the heat pump unit."
"Very satisfied with work today and with technician who does a thorough job, but wonder why a problem was not picked up at recent maintenance of unit."
"I didn't rate a one only because the tech did refill the Freon to get the AC working again. Unfortunately the lies he told me that the federal government will not allow ..."
"On time, quick response, quick repair."
"Problem was resolved in reattaching vent tube."
"Mike long is very knowledgable "
"Mike is an excellent technician. He was early on the appointment. He got to work quickly and had the unit up and running in 30 minutes. He was very helpful in explaining ..."
"It was an emergency and treats as such"
"Edgar was terrifiic"
"Matt and Mike were very professional, personable and thorough"
"On time, respectful of property, pleasant."
"Though our AC system ultimately was determined to be DOA, Mike stayed in order to help set up a temporary system using a single window unit. He also put away anything tha..."
"System is wprking very well. But- you always seem to bring a filter with you and gave to return with it at a later date"
" The technician that did the install of my HVAC equipment was very professional his work was very good, very meticulous. My technician Ed did an excellent job I highly ..."
"Tech arrived within timeframe, made repair,pulled up online coupon and applied to charge"
"The customer service representative and the technician were AWFUL! The representative was not knowledgeable about the prices. The lack of communication between the ..."
"I have used Service Experts for a couple of years now and I am usually 100% satisfied with the visits. This visit concerned me because it was a routine maintenance visit ..."
"Michael took time to correctly resolve an unusual and difficult problem."
"$89 charge to tell me I needed to replace unit without really checking. Requested a quote for charges to check for leaking and a quote for replacement to be sent to me im..."
"The gentleman who comes to our home is nice, friendly, and a complete professional. He keeps his word."
"Mike does a great job."
"Michael is the consummate service man, clean, sharp, polite and knows his stuff."
"Prompt courteous service. Reasonably priced. "
"Maintenance done quickly and professionally"
"Good service as usual"
"Very personable and professional "
"I asked most of the questions. Tech needed to be a little more outgoing and conversational. He basically said my systems are "old" and I had to pull info out of him. Yes ..."
"Michael Long is always The Best and we request him for that very reason. You don't want to lose him! He is your ACE in the hole. He can problem solve like no other. "
"Michael Long is absolutely the best technician we have ever had! Very knowledgeable and service oriented."
"Garvin (also known as Emanue) once again provided superb service."
"Was given 10-12 time frame for appt. Got call about 10:30 that it would be closer t0 12:00 when the technician could get here. Appreciated the call, but technician did no..."
"Showed at designated time and promptly did the inspection"
"All technicians that have come to my home have been very knowledgeable, polite and do a great job."
"Matthew was conscientious and explained exactly what he was doing and why. He was also very neat."
"I got a call before the appointment time saying the technician was on his way. He arrived at the early end of my appointment time window. He listened to me about the po..."
"He showed up on time and did the work in a timely manner. He also repaired the power wiring conduit that had pulled loose from the AC unit. My answers below only apply ..."
"Prompt, courteous service"
"The technician was prompt and competent and we have had good experiences with Service Experts."
"Michael always does an excellent job. He is very respectful of our home and takes the time to explain any issues. "
"arrived promptly; was very courteous; completed work expeditiously;"
"edgar smith was excellent. did a very good job and was extremely courteous and considerate."
"Michael arrived on time,and was very good at resolving the problem, he was a pleasure to have at the house."
"He came over that he knows what he is doing. "
"The technician explained in detail exactly everything he did and any issues that I needed to be aware of. He even addressed other issues I wanted he to look at."
"Response was quick and the problem was taken care of."
"Mike is very professional and does a thorough job on his maintenance."
"Very inconsistent service and invariably there is a problem every time a service tech comes out for periodic maintenance. I have received the same feedback from the busi..."
"Young man was very pleasant and efficient."
"Service was good. Schedule window was missed. My appointment time was between 2pm and 4pm. I got a call at 2:30 or so telling me the technician would be arriving closer t..."
"I have had the same gentleman service my heating and cooling for a couple of years now. He is just a good trustworthy honest individual. I appreciate seeing a familiar ..."
"Techs put insulation in very messy in attic/stairs and had to get back to fix so it would not blow around attic. Sales reps said Tech would "restuff" crawl space insulat..."
"Edgar was on time and efficient."
"Good service as always"
"Very thorough and explained inspection to me and made suggestions to help system to be more efficient. I recommend him highly.o"
"They are always super"
"Honest, polite"
"We were the last house call for Michael and he arrived around 8pm. Even though it was late he never rushed and gave us great service. "
"Edgar was very thorough when servicing the furnace and provided an explanation of what tasks were performed during the tune-up. He is a pleasant person and I trust his o..."
"You folks are ALWAYS THE BEST! Informative, patient and thorough!"
"No iss"
"Professional and courteous service from start to finish"
"I feel that Mike gave my system a good going over and explained what he found in a way that I could understand. He called before he came and he was polite and answered a..."
"Very nice technician who answered my questions about the HVAC system. "
"He was very thorough. "
"good tech"
"excellent service at reasonable price ."
"Mike is a thorough professional."
"On time, thorough work, explained findings well, answered questions cheerfully."
"prompt service, technician arrived on time, pleasant and professional"
"Friendly, knowledgeable technician. "
"Mike Long is a very good technitian."
"Knowledgable, competent, friendly"
"Within the timeframe mentioned, neat, tidy and polite."
"Mike (Technician) was outstanding. He was very informative and very thorough. He was also on time. I have always been impressed with your technicians. Mike was excellent...."
"Late Arriveing"
"All was timely, perfect and neat"
"Answered other questions about my system"
"Michael was friendly, courteous, and very knowledgable about his craft. He seemed to have our best interests at heart. We had a good feeling about him and his work after..."
"The technician is outstanding in the field of heating and a/c. He knows his business and takes time to make you feel comfortable with decisions you make. This was not the..."
"Michael Long IS the reason for this rating....not the company. Mike is exceptional; competent, thorough, helpful and personable. Simply the best! "
"No one was scheduled. I am not happy with your service or pricing so we have not been in contact for more than a year. "
"I've been with Service Experts for about ten years. I have found them to be honest, fair and definitely expert....Matt Meze the technician they sent out is polite,effici..."
"I always request Michael Long as my technician. I always feel he does a thorough job and explains the service he performed."
"Always on time, courteous, and knowledgeable. "
"Your representative arrived on time, was courteous and wore booty's to protect my floor."
"Mike gets a 10 from us every time he services our heatpump."
"Prompt. Communicated with "
"Quality of technician"
"Showed up on time, was very courteous and explained everything in a way that I understood."
"Excellent service technician "
"Manuel (I think that's his name) is an excellent tech. He has come to my home before. He has knowledge and is good at his job. On his good advice I purchased a new heatin..."
"The technician was very friendly and no additional services/repairs were required."
"Mike knows the system and could accomplish his task quickly and efficiently"
"Michael has been out to service my system on several occasions. He is very professional, and knowledgeable in his work. I think you have a fine employee in Michael and..."
"The technician was very polite and courteous, and explained everything well."
"Punctual, thorough"
"Tech arrived on time and was very thorough."
"They were very professional"
"Mike is always very kind and helpful and on time."
"Prompt and professional service"
"Mike is great, "
"Profession and knowledgeable technician"
"Service Tech and Sales Consultant Brad were both exceptional in explaining everything."
"Very professional and pleasant Changed filter I couldn't reach Continues to keep AC and heat running smoothly w/out problems"
"technician always thoughtful and precise."
"The Tech was very through and answered all my questions"
"Service was okay. I just feel that when my unit was serviced one week earlier the problem should of been found and it would not have cost me almost 500 to get it repaired"
"Jeff was very informative and thorough in the service."
"Tech was very helpful"
"The technician arrived at the time stated and he quickly identified the problem and repaired it."
"Nice, prompt , and get professional"
"Michael, the technician, has always been responsive to customer needs. He knew what the problem was and took care of it immediately. He was also mindful of time constra..."
"The service technician spent very little time at my house. It was last call of the day and he seemed to hurry through the check up. He said that my 2 filters needed to be..."
"prompt…answered my questions…friendly and respectful"
"The technician was right on time, courteous and knew his stuff."
"The Technician was very professional and did a very thorough job. But, the scheduling part was a problem. I am a "preferred" customer and I still had to wait over a m..."
"Very pleasant...efficient."
"Mike Long is very professional."
"Technician was able to come earlier than expected, and fix the problem quickly."
"Tech was very informative and quick to find and resolve the problem."
"Matthew was very professional with his work, answered all my questions and most of all very easy to talk also he has with a Great understanding about the business."
"Respect for customers home"
"On time, professional. Got on with the job, gave a good debrief on work done, explained clearly needed fixes"
"Technician was very pleasant and did a good job checking out my 2 a/c systems. "
"I was not provided a clear answer on what could be wrong, what it would entail to fix it and how much it would cost. while I reserved the appointment many weeks in adv..."
"Your folks are ALWAYS super courteous, informative ad professional.....most appreciated!"
"Technicians arrive on time and quickly finished the maintenance."
"Service completed in a very efficient manner"
"prompt response…pleasant and efficient tech"
"I had to remind scheduling agent 2 times that my contract called for same day service."
"Tech was friendly, knowledgeable, thorough, and thermostat change was fast, love the new one"
"r22 Freon should not cost $125 Lb. You can buy a 30# cylinder for $300."
"Great guy. Very nice and very competent and knowledgable. Polite. "
"I had to replace my heat pump unexpectedly. They fit me in and didn't over charge. "
"The technician, Ed, was very knowledgeable and he treated me with kindness and respect. He explained as much as he could and was helpful considering I was going to have ..."
"Technician was on time, got in, got it done, did the paperwork and was on his way. Very efficient, very professional and friendly."
"Mike arrived on time, was friendly and informative."
"Mike came on time, was courteous and seemed to be efficient."
"Polite, engaging service provider, capable, described service."
"Prompt and very professional and courteous"
"Mike was on time, friendly, efficient and explained what he was doing. "
"The technician discovered some shortcomings from the service provided in the Fall by another technician (Filter was not exchanged and a part was faulty) and corrected the..."
"He was very thorough, I believe."
"on time, thorough work. TOOK TIME to clean thoroughly but no filters on truck when I specifically mentioned it when making the appointment!! "
"You service technician was on time, very professional and friendly. He took time to explain the current status and offered suggestions in a considerate manner."
"The technician was very knowledgable and customer focused."
"The technician went beyond what was expected by even fixing two noisy vents."
"Technician was on time, and performed service to my AC in a timely manner. Even though he was new with your company, he appeared to have a great deal of knowledge with r..."
"Edgar was professional and quick."
"good service"
"very considerate"
"He seemed very careful and was interested in his work."
"I scheduled the fist appointment (8:00 AM to 10:00 AM) on Friday, at 9:00 AM I called to see where the tech was, and I was told that they have safety meetings on Fridays ..."
"Michael is very good!"
"Courteous, reliable and professional service."
"Great service from knowledgable technician "
"Was satisfied with the technicians overall business manner and explanation of our service call "
"Tech was knowledgable, professional and a people person,"
" usual, your folks are very, very good at what they do.... :-)"
"Courteous, careful technician. Investigated the question I had and gave me a reasonable answer. My filter needs to be changed and I have not heard back from the company..."
"I was satisfied. The technician showed up on time, was friendly and efficient and answered all of my questions. "
"Late (traffic problem) but kept me informed. Fully debriefed me on what he did. Offered advice without being pushy. Very professional ..."
"Service man arrived on time; his service was prompt and thorough."
"Very courteous and professional technician "
"Service tech was courteous, thorough and gave a good explanation of the problem."
"Thorough, friendly service."
"Tech check unit"
"Very professional "
"Cost for this service seems very high>"
"Reliable service"
"very informative"
"Mike Long was very efficient, gave good explanations and was very pleasant. He also, additionally, cleaned a vent cover and was happy to do so. "
"The service tech was on time and he completed the service and explained what he was doing. He was very nice and professional. "
"Emmanuel always does a great job."
"Very Pleasant young man. He seems to enjoy his work in assisting his customers needs."
"The Service man was competent and methodical"
"Mike Long gave a thorough inspection of my thermostats and worked in the hot attic to complete the job letting me know that everything was up and running properly."
"Service was professional, friendly, explained everything he was doing in terms I could understand, was timely and accommodating. Feel like I could trust his opinion."