What to Expect During an AC Repair Appointment

June 25, 2016

So, all of a sudden your air conditioning system needs repair at your Charlotte home and you have no idea what to expect. It’s nerve-wracking enough to welcome an AC repairman into your home, but then to not know what exactly they’re going to do could add even more unnecessary stress. No worries! Service Experts Heating & Air Conditioning is here to update you on the standard air conditioner repair process so you’ll be ready when an expert air conditioning service technician needs to visit your home.

It Starts Simple

When the repairman comes to your home, they should initially request to check your thermostat. It might sound silly, but they need to inspect it to confirm that it’s not just a thermostat settings problem. The repairman will confirm the thermostat is switched to cool and then reduce the temperature to see if that will trigger the air conditioning system. A defective or improperly connected wire could be the only thing that’s preventing you from having a comfortable home.

If this doesn’t fix the problem, the technician may request to see your circuit breaker box. They may flip the circuit switches to off and then back to on to see if that activates the AC.

Getting to the nitty-gritty

The repairman will then probably request to see the A/C. Like a doctor, the technician will commence their trial and error discovery process. There are several things that could be the culprit of an AC that isn’t functioning properly, and it’s up the service tech to examine all the possible causes starting from the most frequent issues to the least. The process could take anywhere from five minutes to sixty, and sometimes longer.

During the AC diagnosis, they will most likely check the air filter to make sure it’s not clogged or requires replacing. They will check the AC refrigerant levels, confirm the air condenser fan is spinning properly, make sure that the size of your air conditioner is appropriate for the size of your home, and examine the safety controls, wiring, and electronics.

Have answers, will fix

Once the AC repairman has determined the trouble, he should explain all your choices to you. The conversation will typically start with the service tech explaining what the problem is, what part (if any) failed, how or why it died, and how that part makes your AC operate.

The service tech will then go into your choices, which will involve swapping out the part and resolving the trouble, but may also include upgrading parts of the A/C, the air conditioner itself, or your entire heating and AC system. In certain cases, it may make more sense to purchase a complete new HVAC system, especially if the A/C system is past its prime, or prone to breaking down again and end up with you spending more on air conditioning repairs in the end. The technician will explain how much time, effort, and cost it will take to resolve the trouble.

The service tech might now explain what could have avoided the problem or part failure and how to keep a future issue. This usually includes being proactive with annual maintenance, which not only helps avoid an AC breakdown, but in most experiences also keeps your air conditioning warranty valid. Most expert air conditioning repair businesses will offer a yearly maintenance plan so you don’t have to stress about making future heating and cooling tune-up appointments for your home.

Finally, they will discuss the process for repairing the failed part or resolving the issue. If you decide that A/C system repair is better for you than purchasing an upgraded air conditioning system, the technician will order any parts necessary and plan your next appointment to repair your AC. Or, if the necessary part is already obtainable on their vehicle, they will begin the air conditioning repair work with your authorization.

Remember that throughout Charlotte your HVAC equipment is in good hands with Service Experts Heating & Air Conditioning. Our repairmen are NATE-certified and have undergone extensive background checks so you can feel comfortable with the people we send into your home. If you ever have any questions about your AC or what to expect with your air conditioner repair, give us a call around the clock at 704-464-4307 and we’ll be happy to discuss the process.

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