How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home has the Nest Thermostat you may have heard about the recent outages and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

But fear not!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For additional information, please visit their Nest Support page. For a quick summary, keep on reading:
Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later may have some problems, including becoming unresponsive, not effectively charging the battery, or turning off completely. Nest suggests recharging and restarting your thermostat to fix the issue and get it up and going again.

Signs of this issue include the following:
  • the thermostat being down on the Nest’s mobile app and disconnected from the Wi-Fi
  • the thermostat tells you the battery is low and it needs to turn itself off
  • the thermostat’s animated features are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display won’t light up and unresponsive (you may also have a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling unit(s)

If your Nest Thermostat is on but you can’t control it or it’s running slow, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer.

IMPORTANT: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, LISTEN TO THEM.)

After roughly 10 minutes of charging, detach the Nest Thermostat from the USB cord. If the thermostat has turned on while charging, shut it down and then turn it back on again, manually restarting the system. Once it has completed the restart, plug it back in to reach full charge. After another 60 minutes of charging, detach the Nest Thermostat and reattach it to its base.

You should be good to go and this point, but again, for more thorough instructions and information, see Nest Support.

If you have attempted both of these processes and the Nest Thermostat is still giving you trouble, you will need to bring in reinforcements. Enter us! If Service Experts Heating & Air Conditioning put in your Nest Thermostat, please reach out to us at 704-464-4307 or schedule an appointment online. If your Nest Thermostat was not put in by Service Experts Heating & Air Conditioning, please contact Nest Support here.

Finally, do not let this situation concern you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is truly saving money for you daily. When set it up appropriately, Nest intelligently learns your lifestyle, then alters your heating and cooling use to optimize energy savings daily, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the prime investments in your home that you can make.
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