Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Charlotte Careers at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and coordinating all activities of a Service Experts Heating and Air Conditioning service center. The General Manager oversees the P&L, motivates sales, and provides direction to all employees and processes for the location. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician interacts with residential and/or commercial customers to provide answers to any and all questions, resolve concerns, and confirm complete customer satisfaction. The person filling the position also promotes products and services to customer and works under the management of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs heating, cooling, and related equipment and accessory installation and start-ups on residential and/or commercial jobsites. The individual filling the position also performs installation and service on indoor air quality products and equipment, as well, and has the qualifications to understand controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist manages customer queries, grievances, and billing questions with the highest degree of consideration and professionalism to resolve customer issues with a one-call resolution. The Customer Service Specialist is also held accountable for helping with day-to-day running of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, following approved radio and pager processes, dispatches calls to Maintenance Technicians, Installers, and Service Technicians. The individual in the position also interacts with the customer to ensure the customer is informed of scheduled appointments, answer queries, and to help resolve problems. The Dispatcher strategically plans and routes the most appropriate technicians following established company policies.